We only supply premium slush machines and slush ‘puppy’ machines with full onsite parts and labour warranty.
We do not sell cheap imported slush machines from the far east as in our experience, although they can cost a few hundred pounds less.
We believe it’s a false economy buying sub standard equipment that have a good chance of breaking after only a few months leaving the buyer struggling to source parts not to mention an engineer who is able to repair said slush machine(s).
Ultimately, the buyer learns an expensive lesson and has to then purchase a replacement slush machine.. this is where we come in..
Our slush machines are premium Electro Freeze and thus come with 12 months parts warranty (5 & 6Ltr machines) and 12 Months parts and labour warranty (10 & 12Ltr machines)*. Please read our warranty conditions at the foot of this page for full details.
It’s important to keep your slush machine in a clean and hygienic condition. We have detailed below a guide on how to clean your slush machine, regardless of the manufacturer.
Full clean/sanitising slush machines should be carried out every 2 weeks (or every 500 drinks). Here’s a guide of how to do this:
1. Turn the slush machine off.
2. Drain any remaining slush.
3. Fill the slush machine tanks with luke warm water and a mild detergent.
4. After 10 minutes draw off and discard the water.
5. Remove the slush tank lids and wipe clean. Do not immerse in water.
6. Remove the slush tanks by carefully lifting the front then sliding forwards.
7. Once the tank has been removed, slide off the mixing spindle from the freezing cylinders.
8. Remove the large “O” ring at the rear of the barrel and soft seal on the drive shaft.
9.With mild detergent and warm water, wipe all the machine surfaces down.
10.Remove the dispensing tap parts by pulling out the locking pin & remove the “O” ring /plunger and/or seal from the draw valve.
11.Wash all parts with clean warm water and mild detergent, rinse and allow to dry.
RE-ASSEMBLING YOUR SLUSH MACHINE
1. Lubricate the rear O ring, seals and tap plunger with food safe petroleum grease.
2. Replace the slush tap handle by reasemmbling the tap locking pin.
3. Lubricate the inside of the soft seal and replace on the machines drive shaft.
4. Replace the large O ring seal on the rear of the cooling cylinder.
5. Lubricate the bush located in the front of the bowl and the outside silicon seal of drive-shaft.
6. Repace the mixing spindle by sliding back into place on the freezing cylinder.
7. Replace the slush tank and align it with the large O ring to the rear of the freezing cylinder.
8. Align the agitator with the silver bushing in the front of the bowl by lifting the agitator while sliding the bowl into position.
9. Make sure the slush tank is correctly positioned with the slot in the front side of the tanks base and locked over the edge.
10. Fill the machine with sanitising solution and let sit for ten minutes
11. Drain then rinse.
12.Your slush machine is now ready.
* Warranty exclusions
1. Wear & tear items such as seals and plastic replacement parts e.g. handles.
2. Breakages due to heavy handed use or missue. You must not wash your tanks in a dishwasher.
3. Machine issues caused by failure to leave sufficient airflow space at either side of the slush machine.
4. Poor maintenance and lack of cleaning.
5. Sub standard product useage**
** Our slush machines are premium in build and material quality and on average should last 2 or 3 times longer than ‘budget’ slush machines. We strongly urge you to use a premium slush syrup in our machines.
As a business we don’t insist you have to purchase our slush syrup, we believe it’s an outdated way to conduct business and can only benefit the supplier, not the customer. However, we do recommend that good quality syrups are used to protect your investment. Quite simply this means avoiding using ‘cheap’ syrups, and there are plenty around – as indeed there are many good quality syrups available.
These substandard syrups are easier to identify than you may think. Some companies often demonstrate pride describing themselves as ‘cheap’ and their products as ‘cheap’ and whilst we understand that saving a few pounds may be tempting, thus reducing your slush syrup costs from 6p to 5p (per average serving) but considering your margin should be anywhere between 50p – 90p and beyond per slush drink, that penny saving really should be put into perspective.
One of the most costly ingredients in slush syrup is sugar and sugar pricing has doubled in recent times. Sugar acts as the antifreeze ensuring the slush syrup, when mixed correctly with water, is frozen to the correct consistancy which ensures the blades, freezing system and motors are not put under any duress. Your warranty will not cover any damage caused by using inferior ‘cheap’ slush syrup.
Issue | Possible Causes | Remedy |
---|---|---|
Slush machine failing to freeze | 1) Compressor issue 2) Refrigerant leaking 3) Micro-switch damage 4) Electro valves damage 5) Main power switch for freezing damaged 6) Clogged condenser 7) Fan motor worn 8) Insufficient airflowMost likely Incorrect syrup ratio mix |
See compressor section below Repair required Replace micro-switch Replace electro valve Replace with new power switch Clean out condenser Replace of fan motor Remove any obstructions from around machine to allow airflow |
Gear motor constantly ‘clicking’ | 1) Slush syrup and water mix ratio incorrect 2) Spindle mixer not correctly turning – Bent blade |
Drain tanks and ensure syrup to water ratio mix is correctReplace spindle blade if required |
Slush machine not cooling in ‘Night’ mode | 1) Compressor fails to start 2) Refrigerant leak 3) Electro-valves are damaged 4) Main power switch for freezing damaged |
See compressor section below Trace refrigerant leak and repair Replace with new electro-valves Replace with new main power switch |
Slush mix in one bowl not cooling in ‘Night’ mode | 1) Thermostat is damaged 2) Electro-valve is damaged 3) Power switch to individual bowl is damaged 4) Obstructed tube 5) Filter blocked up |
Replace with new thermostat Replace with new electro-valve Replace with new individual bowl power switch Cut tube and remove obstruction Replace with new filter |
Bowl cover light not operating | 1) Lamp is damaged 2) Bowl cover electrical cord to cover is damaged 3) Transformer is damages 4) Lamp switch is damaged |
Replace with new lamp Replace with new electrical cord Replace with new transformer Replace with new lamp switch |
Agitator motor not working | 1) Motor gears are damaged 2) Motor has failed 3) Bowl cover electrical cord to cover is damaged 4) Transformer is damaged 5) Motor fan is obstructed |
Replace with new motor Replace with new motor Replace with new electrical cord Replace with new transformer Inspect fan for obstruction and clear if necessary |
Slush machine motor gear not working correctly | 1) Gears are damaged 2) Motor has failed 3) Individual bowl agitator switch is damaged 4) Mains power cable is damaged 5) Motor fan is obstructed |
Replace with new motor Replace with new motor Replace with new bowl agitator switch Replace with new mains power cable Inspect fan for obstruction and clear if necessar |
Evaporator tube leaks | 1) Worn spiral blade seal 2) Evaporator bush is damaged |
Replace with new spiral blade seal Replace with new evaporator bush |
Slush machine has no power | 1) Electrical plug not inserted into power outlet 2) Machine has no power 3) Mains power cable is damaged 4) Fuse in electrical plug activated 5) Main power switch damaged |
Insert electrical plug into power outlet Switch on machine’s main power switch Replace with new mains power cable Replace with new fuse Replace with new main power switch |
Compressor does not start | 1) Main freeze/refrigeration switch is damaged 2) Starter is damaged 3) Compressor relay is damaged 4) Compressor protector is damaged 5) Compressor motor is damaged |
Replace with new freeze/refrigeration switch Replace with new starter Replace with new compressor relay Replace with new compressor protector Replace with new compressor motor |